Legal
Last updated July 2026
This policy explains what personal data LoopChat collects, why, and what rights you have. It covers both your data as a LoopChat customer and the contact data you process using the platform.
Account data you give us: name, business name, email address, phone number and billing details. Platform data generated in use: your contacts, message content and delivery events, template records and campaign reports. Technical data: IP address, browser and device information, and log records needed to operate and secure the service.
For the contact lists and conversations you process through LoopChat, you are the data controller and LoopChat is your processor. We process that data only to provide the service to you and on your instructions. You are responsible for having a lawful basis, including valid opt-in, for messaging the people on your lists.
To deliver and support the platform, to authenticate users, to bill you, to prevent abuse and secure the service, and to meet legal obligations. We do not sell personal data, and we do not use your contacts or message content to advertise to you or anyone else.
We share data with Meta, in order to deliver WhatsApp messages you send; with payment processors, to take payment; and with infrastructure and support providers acting on our instructions. Where you connect your own third-party keys, such as an OpenAI key for AI replies, the relevant content is sent to that provider under your account with them.
Payments are handled by PCI-DSS-compliant payment gateways. We do not store full card numbers on our systems.
We keep account data while your account is active and for as long afterwards as we need it for legal, tax or dispute-resolution purposes. You can export or delete your contacts and conversations from within the platform, and you can ask us to delete your account data entirely.
Data is encrypted in transit. Access is role-based, so team members see only what their role permits. We review access and apply security updates as part of normal operations.
You may request access to, correction of, or deletion of your personal data, and object to certain processing. Contact us and we will respond within the period required by applicable law.
You can delete most data yourself from inside the platform at any time: individual contacts and conversations can be deleted from the Contacts and Chat screens, and you can export your data before doing so.
To delete your account and everything associated with it, send a deletion request from the contact page, using the email address your account is registered with, or write to the support address published there. Tell us the account or business name so we can identify it.
We confirm receipt of the request, and complete deletion within 30 days. Some records are kept longer where the law requires it — for example invoices retained for tax purposes — and we will tell you if that applies to anything you have asked us to remove.
If you connected LoopChat to WhatsApp, Instagram or Facebook, you can also disconnect us at any time from your own Meta Business settings, under Integrations and connected apps. That immediately revokes our access to your accounts.
Questions about this policy, or a data request, can be sent through the contact page and will be routed to the person responsible for privacy.
