Frequently asked questions

Yes. Invite your team, assign conversations, add private notes and labels, and answer from one shared inbox on a single number.

Keyword-triggered replies, button and list menus, and guided flows that ask questions, capture free-text answers into contact fields, and hand over to a human when needed.

Connect your OpenAI key and LoopChat's AI assistant answers open-ended questions in your business's tone, inside the hours you set, with one-click human takeover.

WhatsApp and Instagram, plus everything that opens a WhatsApp thread: Click-to-WhatsApp ads, QR codes and chat links. Every way in arrives in the same inbox.

Yes. Bulk broadcast campaigns send an approved template to an opted-in segment, and opt-outs are honoured automatically.

Yes. Scheduling, segments and XLSX import are part of campaigns on every plan.

Delivery and read rates, reply rates, campaign reports and contact insights — visible while a campaign is still running, not only after it finishes.

Yes, in both directions. All media messaging is on every plan.

Assign a conversation to a colleague, leave private notes only the team sees, add labels, fire a quick reply, and read the thread summary before you pick it up.

Starter includes 50 quick replies and 20 contact tags. Growth and Pro make both unlimited. Contacts are unlimited on every plan.

Yes. XLSX import with custom fields, then segment into groups for precise broadcasts.

Starter runs one number, Growth two, and Pro multiple numbers from one dashboard. Enterprise is sized around your volume.

Yes, from the Growth plan up. API access and webhooks let you send messages from your own systems and receive events back as they happen.

You write and submit templates from the dashboard and Meta approves them. Most teams get their first templates approved and send their first broadcast the same day.

Yes. XLSX export is on every plan, alongside XLSX import with custom fields.

Both are free tools on this site. The WhatsApp link generator makes a chat link that opens with your message already typed; the QR code generator makes a printable code that opens a chat with you.

Yes. AI agents answer only inside the business hours you set, and any conversation can be taken over by a person in one click.

Every enquiry is answered in seconds at any hour, qualification questions are asked and captured before a rep steps in, and the full history sits in the shared inbox so any rep can take the thread.

Broadcasts to opted-in segments built from your own contact fields, delivery and read figures in real time, a template manager to keep approvals moving, and Click-to-WhatsApp ads that turn spend into conversations.

Bots and AI clear the repetitive questions before an agent sees them, and the team assigns, notes and labels conversations across one number without collisions.

That is one of the most common uses: recovering abandoned carts with a timed nudge, confirming COD orders, and sending order, shipping and delivery updates automatically.

Growth normally means more chats and more staff. Automation handles the routine so a small team covers more ground, and you upgrade only when volume actually grows.

Yes. Multiple WhatsApp numbers run from one dashboard, with role-based access so each team sees only its own conversations.

Yes. A guided flow can take a booking and confirm it, and reminders go out on a channel people actually open — which is how clinics, showrooms and site-visit teams cut no-shows.

Your LoopChat plan covers the platform. Meta bills WhatsApp conversations separately at its standard per-conversation rates for your country.

Yes. Start free without a credit card and upgrade when your volume grows. See Pricing for details.

No. Every plan carries the whole platform — inbox, flows, bots, AI agents, campaigns, reporting and API access. Higher plans raise the limits that actually scale with a business: WhatsApp numbers, team seats and flow counts.

Three paid plans and an Enterprise tier priced around your volume. The current numbers are on the pricing page, and the plan you pick changes how many numbers, seats and flows you get — never which features you get.

No. Team seats are part of the plan, not a per-agent add-on, and there are no per-agent seat fees at any tier.

No. Plan prices exclude 18% GST, which applies on top for Indian customers.

No. 0% markup on template and conversation charges, on every plan. Meta bills those at its published rate for your country and we pass them through untouched.

Yes. Move up or down whenever your volume changes, and cancel from the dashboard without a call. Your contacts, templates and conversation history export on the way out.

The official Meta WhatsApp Business Cloud API, never an unofficial or grey-route gateway. Your business connects under its own name through guided embedded signup.

Traffic is encrypted in transit with TLS.

Yes. Role-based access means staff see only the conversations and settings they should.

No. No grey-route gateways and no reselling your data — everything you put in, you can take back out.

You export your contacts and data at any time, including on the way out. Cancelling does not hold anything hostage.

Opt-in is documented on the official Cloud API, and opt-outs are honoured on every campaign.